Associate Functional Support Engineer

at  Wolters Kluwer

#BETHEDIFFERENCE

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Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.
You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.
Job description
The Associate Functional Support Engineer handles incoming functional questions and bugs reported by customers which have been identified as issues in the OneSumX for Risk Management application.
The main task is identifying the specific issue out of the overall problem that is reported. First it is needed to reproduce the problem on a local environment and once successful, to identify the root cause (eliminating all side events which do not have to do with the real problem).
If this is a bug in the software, the support engineer will have to report the issue to the development team. Otherwise, support to the customer will be provided to resolve the addressed problem.

Key Responsibilities

• Resolve functional and product related issues reported by users using established policies and procedures
• Analyze functional questions or reproduce functional problems and provide or develop appropriate solutions related to supported applications/functionality using general knowledge acquired through education or experience

Key Requirements

• At least a Bachelor’s degree (BA or BSc) in economics or finance. Students in their final years are also eligible.
• Mathematical and statistical proficiency.
• Basic understanding of financial concepts and banking instruments.
• Financial mathematics, instruments, and markets.
• Risk management.
• Advanced Excel.
• Fluency in English, written and oral. Other languages are considered an asset.

Personality / Personal traits:

• Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology.
• Writing capacity: Ability to describe a concern (issue, enhancement, Knowledge Base article, mails in a clear, accurate and synthetic style.
• Team player.
• Persevering: some issues may require repetitive trials & tests.
• Excellent communication (written and oral) and interpersonal skills.
• Responsible, methodical and organized.
• Self-learner.
• Assertive, being able to make expert decisions based on personal judgement.

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW
• Yearly performance bonus based on your seniority
• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year
• Corporate Health Insurance
• Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)
• Up to 28 days of annual leave based on seniority
• We have a strong Work from Home culture and take into consideration punctual needs and more
• Flexible working schedule
• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions

• Resolve functional and product related issues reported by users using established policies and procedures
• Analyze functional questions or reproduce functional problems and provide or develop appropriate solutions related to supported applications/functionality using general knowledge acquired through education or experienc