ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

at  Covered California

JOIN THE COVERED CALIFORNIA TEAM!

Who Are We?
The Consumer Relations and Resolution (CR&R) Branch is looking for a passionate analyst to join the Special Projects Unit in resolving enrollment and financial inaccuracies, as well as focusing on other high-profile projects and assisting the Escalations & Resolution team.

HOW WILL I MAKE AN IMPACT?

As a Special Projects Analyst, you will:

• Be part of a team that is responsible for helping some of Covered California’s most financially vulnerable consumers.
• Focus on utilizing multiple healthcare enrollment and customer relationship management (CRM) systems to resolve complex and in-depth eligibility and enrollment-related issues.
• Leverage your call-center experience and research skills to complete independent assignments and ensure swift and accurate resolution of time-sensitive assignments.

If you are passionate about helping consumers and enjoy solving complex healthcare-related issues, submit your application today!
At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the Service Center Division.
This position is in Sacramento County.
Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.
NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State Service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please click here to access the exam bulletin for AGPA.
NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant’s name may be removed from the eligibility list.
You will find additional information about the job in the Duty Statement.

Working Conditions

• This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• “To” and “from” dates (month/day/year)
• Hours worked per week
• Private sector job titles
• Supervisor name and phone number
• Job duties performed
• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles)