Associate II, Customer Experience

at  Nordson

POSITION QUALIFICATIONS AND REQUIREMENTS

• Requires a high school diploma or equivalent and 3 years of experience in the field or in a related area.
• Familiar with a variety of Customer Service concepts, practices, and procedures.
• Knowledge of Phone systems and operations.
• Functional knowledge of Microsoft Word, Power Point, Excel, MRP Software and Internet Explorer.
• Excellent communication skills
• AS400 experience is a plus

• Processes orders, including order taking, order entry and order picking.
• Prepares correspondence, and fulfills customer needs to ensure customer satisfaction, and order close out.
• Works with shipping to support invoicing process and record keeping.
• Ensure customer orders match approved customer specifications on file.
• Coordinate customer return goods activity per internal procedures.
• Initiate customer complaints into HRC complaint handling system, including acknowledgement back to customer.
• Ability to comprehend and execute standard operating procedures.
• Works under immediate supervision. Typically reports to a supervisor or manager.
• Will receive incoming calls, provide limited technical support as needed.
• Will check incoming mail, follow-up on overdue orders and returns, follow up on purchase orders.
• Works with others as part of a team.