Associate Injury Claims Analyst

at  Manitoba Public Insurance

Overview:
As the Associate Injury Claims Analyst, you will collaboratively review and recommend changes to operational processes and policies in the PIPP Support Services department and/or other injury claims units. In this role, you will undergo a structured training program to independently analyze complex information and implement improvements. You will oversee data maintenance, conduct cost-benefit analyses, and provide training.

Responsibilities:

• Prepare operational performance reporting for management and supervisors across all areas of Injury Claims, including regularly scheduled reporting on departmental standards and progress.
• Plan and execute data collection and analysis for all areas within Injury Claims Management using numerous data sources to identify trends, risks, and opportunities.
• Analyze reports to identify trends and patterns, recommend solutions and process changes.
• Propose recommendations for improvement, and actively participate in the implementation of accounting principles, internal controls, and practices and procedures.
• Perform detailed analysis of current processes, evaluate procedures and models, and provide business requirements to enhance data models, processes and procedures, if required.
• Provide operational input into the negotiation of service provider fee agreements. Identify and recommend critical negotiation points, and provide analysis to support recommendations. Establish financial impact of proposals and identify areas to focus on.
• Perform and oversee compliance audits to ensure realistic data quality expectations are met, MPI’s document retention policies are adhered to, and completeness and accuracy of data capture for the scanning and payment units.
• Correct tasks and incorrect workflow outcomes resulting from data entry errors in BI3 and/or eDocs.
• Process financial transactions, such as credit notes, transfers, over/under payments, and error corrections.
• Develop and maintain an understanding of ICM processes and the information/data generated and required by the systems and processes. Understand BI3 functionality required to support activities that enhance, improve, and maximize the cost-effectiveness of these processes.
• Take an active role in learning and developing leadership skills and Injury Claims Management/PIPP expertise.

Qualifications:

• Degree in Commerce or related discipline.
• Two years of related experience, including claims or analytics experience.
• Successful completion of the Associate Injury Claims Analyst Training Program within 24 months.
• Knowledge of electronic document management processes and software.
• Detail oriented, accurate and highly organized with the ability to prioritize workloads and meet strict deadlines.
• Working knowledge of Microsoft Office (including Access and Visio).
• Working knowledge of The MPI Act and Regulations related to PIPP, as well as applicable legislation: Personal Health Information Act (PHIA) and Freedom of Information and Protection of Privacy Act (FIPPA).

Employee Benefits:

• Prepare operational performance reporting for management and supervisors across all areas of Injury Claims, including regularly scheduled reporting on departmental standards and progress.
• Plan and execute data collection and analysis for all areas within Injury Claims Management using numerous data sources to identify trends, risks, and opportunities.
• Analyze reports to identify trends and patterns, recommend solutions and process changes.
• Propose recommendations for improvement, and actively participate in the implementation of accounting principles, internal controls, and practices and procedures.
• Perform detailed analysis of current processes, evaluate procedures and models, and provide business requirements to enhance data models, processes and procedures, if required.
• Provide operational input into the negotiation of service provider fee agreements. Identify and recommend critical negotiation points, and provide analysis to support recommendations. Establish financial impact of proposals and identify areas to focus on.
• Perform and oversee compliance audits to ensure realistic data quality expectations are met, MPI’s document retention policies are adhered to, and completeness and accuracy of data capture for the scanning and payment units.
• Correct tasks and incorrect workflow outcomes resulting from data entry errors in BI3 and/or eDocs.
• Process financial transactions, such as credit notes, transfers, over/under payments, and error corrections.
• Develop and maintain an understanding of ICM processes and the information/data generated and required by the systems and processes. Understand BI3 functionality required to support activities that enhance, improve, and maximize the cost-effectiveness of these processes.
• Take an active role in learning and developing leadership skills and Injury Claims Management/PIPP expertise