Associate Intake Coordinator

at  Hospice of the Chesapeake

ABOUT HOSPICE OF THE CHESAPEAKE

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.
We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.
To learn more please visit us at hospicechesapeake.org or find us on social media.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required
• Minimum 3 years experience working in a fast-paced office environment
• Demonstrated ability to work effectively independently and as a member of a team.
• Ability to multi-task in a busy atmosphere.
• Basic computer skills, to include (but not limited to) Microsoft Outlook and Microsoft Office tools particularly Excel
• Proficient in data entry
• Attention to detail
• Effective communication and collaboration with both internal and external stakeholders

PREFERRED QUALIFICATIONS

• Customer service experience or experience in a customer-facing role
• Healthcare experience
• Experience entering and maintaining data in an EMR system

REQUIREMENTS

Current Maryland driver’s license and clean driving record. Reliable transportation a must as position requires occasional travel between counties/facilities.
Compliant with health screening and vaccination requirements of organization and position, including Influenza vaccination annually.

• Verification of patient insurance information.
• Obtain clinical documentation for referred patients and attach to patient record in Electronic Medical Record (EMR).
• HOC Access calendar maintenance and management (ex. track nurse availability, confirm hospital patient transfer times, etc.).
• Review, scan, and forward mail for Chesapeake Supportive Care.
• Add/update Physician information in EMR.
• Update, review, manage, and distribute Pre-Admit list to Intake Department on a twice weekly basis.
• Input and manage electronic consent forms through SmartMD system.
• Monitor and distribute electronic faxes.
• Communicate and coordinate with hospitals on patient transportation.
• Order Durable Medical Equipment for patients prior to Admission during high referral volume times or staff shortages.
• Support of referral entry into EMR for Chesapeake Supportive Care.
• Data entry and maintenance in EMR.
• Timely completion and associated documentation of Attending Physician Verification (APV) and Certification of Terminal Illness (CTI) verification.
• Intake Department phone coverage during high volume call times or staff shortages.
• Assist with Reception desk coverage, as needed.
• Other duties as assigned.