Associate IT Helpdesk Analyst

at  VTG

Overview:
VTG is seeking an Associate IT Help Desk Analyst to provide on-site IT support to the Navy’s Activity Chief Information Officer (ACIO) office at the Washington Navy Yard. This is an onsite role.
The Associate IT Help Desk Analyst will be expected to understand IT Helpdesk responsibilities, follow established standard operating procedures to document and troubleshoot IT related issues, identify and implement corrective actions, and escalate complex and high priority issues as appropriate.

Responsibilities:

• Assist users with documenting NMCI computer issues and contacting NMCI Helpdesk for ticket creation;
• Provide telecommunications (iPhone/iPad) support;
• Assist users with setup and installation of hardware;
• Maintain accurate NMCI asset inventory;
• Organize and maintain hardware inventory;
• Assist ACIO with data call inputs;
• Develop strategies to execute hardware upgrade projects;
• Assist ACIO in setting up meetings, preparing agenda and slides, capture minutes;
• Asset and service management, account creation and assigning user permissions;
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline;
• Clearly articulate issues and provide resolution recommendations;
• Other duties as assigned.

Qualifications:

REQUIRED SKILLS:

• Strong written and oral communication skills;
• Must have ability to receive and maintain a DoD Secret Clearance;
• Proactive and excellent customer service;
• Microsoft Office 365;
• Attention to detail.

• Assist users with documenting NMCI computer issues and contacting NMCI Helpdesk for ticket creation;
• Provide telecommunications (iPhone/iPad) support;
• Assist users with setup and installation of hardware;
• Maintain accurate NMCI asset inventory;
• Organize and maintain hardware inventory;
• Assist ACIO with data call inputs;
• Develop strategies to execute hardware upgrade projects;
• Assist ACIO in setting up meetings, preparing agenda and slides, capture minutes;
• Asset and service management, account creation and assigning user permissions;
• Identify procedural inefficiencies and obstacles, and develop strategies to improve and streamline;
• Clearly articulate issues and provide resolution recommendations;
• Other duties as assigned