Associate IT Support Specialist

at  MedSpeed

ABOUT US

Come join MedSpeed to help us deliver health! MedSpeed is a healthcare logistics company that partners with healthcare organizations throughout your communities to transport a wide range of medical supplies, specimens, and materials. At Medspeed we work as a team, keep our promises and strive to get better every day. We are looking for individuals who believe in and represent those values.
Today, we have over 140 locations in 32 states but still have kept that small business, entrepreneurial feel and remain committed to the same culture established day 1!
Our people are at the heart of what we do and how we support our customers.

• Provide first line response for users requiring assistance with information technology issues and problems.
• Respond to requests for technical assistance through a ticketing system and in some cases, by phone and email.
• Track issues to resolution updating the ticketing system with actions performed and resolution of issue.
• Escalate more complicated problems to appropriate team members, in the Applications or Infrastructure groups.
• Perform hardware setup and repair for new and existing Medspeed sites that include laptops, handheld scanners and phones; may involve limited travel.
• Troubleshoot reported problems with scanners, including overseeing the shipment of damaged scanners to repair facilities and ensuring replacement scanners are provided to facilities that return damaged equipment.
• Stay current with practices and software relating to IT Help Desks.
• Build and nurture a collaborative MedSpeed team culture.
• Maintain a clean, organized and secure room in which IT equipment is stored.All other job-related duties as assigned.