Associate Loan Servicing Representative, GAP Claims

at  Wells Fargo

WORK SCHEDULE:

Monday through Friday, from 7:00 AM to 4:00 PM, with overtime as requested.
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge and understanding of auto operations policies and procedures
• Financial and/or Insurance industry experience
• Ability to manage a high-volume pipeline of work from assignment to completion
• Customer service focus with the ability to address and resolve customer issues
• Experience with Excel to include pivot tables, sorting, and completing projects
• Proven analytical skills with high attention to detail and accuracy
• Ability to exercise independent judgment to identify and resolve problems
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Effective time management experience and the ability to meet deadlines
• Strong telephone etiquette skills with the ability to manage both inbound and outbound calls

Job Expectations:

• This position is not eligible for Visa sponsorship
• Willingness to work onsite at location listed
• This position offers a hybrid work schedule
• Ability to work additional hours as needed

Position Location:

• 2501 S Price Road - Chandler, Arizona 85286

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Wells Fargo is seeking Associate Loan Servicing Representatives to join the Guaranteed Asset Protection (GAP) Insurance Claims team in our Auto Operations group. This team provides assistance to customers with GAP insurance who have suffered a total loss to their vehicle.
Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support a variety of loan servicing tasks, including reviewing loan origination and insurance documents, processing GAP claim packets, customer informational letters and following up on the GAP claim for payment.
• Identify opportunities to improve loan servicing process within established procedures
• Provide excellent customer service at all points of contact
• Manage a pipeline of work to ensure service level agreements (SLAs) are met
• Compile all necessary documents related to GAP claims, which may include but are not limited to purchase orders, GAP contracts, insurance documents, customer account transaction history, vehicle invoice, etc.
• Respond to written and phone inquiries of low to moderate complexity from customers, GAP administrators, dealerships, and internal business partners, related to various loan servicing functions
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions or issues to more experienced individuals as needed
• Provide guidance to less experienced peers and support partners
• Perform moderately complex administrative, transactional, operational, and/or customer support tasks
• Regularly receive direction from Loan Servicing supervisors and escalate customer questions and issues to more experienced individuals