Associate Logistics Trainer

at  Talabat

Company Description
Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region.
We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform.
Job Description
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Responsible for onboarding of new riders and reboarding of existing riders

• Responsible for training and retraining riders about internal SOPs and new features/policies
• Build training SOPs and metrics to measure rider performance and compliance
• Documenting all training activities
• Assessing the effectiveness of training through surveys/feedback
• Groom rider quality (behavior, appearance, professionalism, presentational, etc)
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
• Reduce rider complaints originating from customers

Qualifications
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Bachelor’s Degree

• 1-2 years of experience as a training professional
• Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
• Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people

• Responsible for training and retraining riders about internal SOPs and new features/policies
• Build training SOPs and metrics to measure rider performance and compliance
• Documenting all training activities
• Assessing the effectiveness of training through surveys/feedback
• Groom rider quality (behavior, appearance, professionalism, presentational, etc)
• Setting up a performance improvement plan to improve the performance of low-performing riders
• Provide a daily/weekly/monthly onboarding/reboarding report to the Rider Manager
• Reduce rider complaints originating from customer