Associate Manager, CRM Interaction

at  ADIB Abu Dhabi Islamic Bank

ROLE PURPOSE:

• The Interaction Specialist will be responsible for designing and optimizing customer interactions within the CRM framework to drive engagement, satisfaction, and loyalty.
• This role requires a creative thinker with a passion for delivering exceptional customer experiences across digital and traditional channels.
• The ideal candidate will have a strong background in customer interaction design, campaign management, and digital marketing strategies.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Bachelor’s degree in marketing, communications, or a related field; advanced degree preferred.
• Minimum of 8 years of experience in customer interaction design, campaign management, or related roles within the banking or financial services industry.
• Proficiency in CRM platforms (preferably Microsoft Dynamics), marketing automation tools, and digital analytics platforms.
• Strong creative and analytical skills, with the ability to translate customer insights into compelling interaction designs and campaigns.
• Excellent project management and organizational skills, with the ability to manage multiple priorities and deliver results within tight deadlines.
• Strong communication and collaboration skills, with the ability to work effectively across departments and influence stakeholders at all levels of the organization.
  Job ID 300002337147651