Associate Manager, Operations

at  CoreLogic

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it’s a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we’re working together to set the pace for unlocking new possibilities that better serve the property industry.

EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS

• Previous management experience as a Team Lead. (or equivalent work experience)
• Ability to select, hire, train and manage employees to ensure consistent completion of work activities.
• Three years of related industry knowledge or operational experience.
• Effective time management, organizational, and administrative skills.
• Strong interpersonal skills, written skills, communications and customer service skills.
• Demonstrated ability to work independently and within a team environment.
• Ability to multi-task to meet long-term and short-term deadlines.
• Analytical and problem-solving skills; develop alternative solutions for complex situations.
• Strong ability to identify problem processes and suggest improvements.
• Proficient PC skills including the Microsoft Suite of products.
• Professional demeanor.
• Stress tolerance.
• Initiative
• High School diploma.

• Act as a resource for internal management, business line partners, and external clients. Ensure adherence to all SLA agreements and management team goals. Manage/Lead on-going and new projects, management reporting and administrative functions.
• Relationship Management: Maintain relationships with business line partners, assist Director of Operations, and partner with supervisory staff on various functions. Recommend and implement process improvements that enhance service levels. Identify appraiser issues and coverage deficiencies; work with all necessary partners on combined service concerns.
• Customer Service: Act as a resource for internal staff, business line partners, external clients, and peers. Address transactional issues, process improvements, and procedural issues in a timely manner. Ensure escalation procedures are followed. Through proper administration of procedures and tasks, manage to all SLA agreements and team goals.
• Project Stewardship: Propose, plan, and execute projects based on need and approvals. Collaborate with peers and other business partners to ensure project ideas work amongst all departments. Create and manage through individual responsibilities, meetings and deadlines to ensure forward performance on projects.
• Management Reporting/Research Analysis: Execute high level reporting including, but not limited to: headcount, business line specific reporting, and operations health. Create/modify new or current reporting. Research systemic and service issues, also providing follow up analysis to research findings. Beta test upcoming roll outs.
• Transaction Management: Effectively manage daily transactional production through appropriate work assignments, reviewing reports and WMS data, managing escalations, reducing problems with orders, etc. Ensure current, documented procedures are available. Lead regularly-scheduled department meetings to discuss process changes and solicit ideas for improvements.
  Additional Accountabilities:

Evaluate performance of team against corporate objectives:

• On time order completion
• Order placement expectations
• Timely follow-up completed on web users, outliers, and general follow-up.
• Adherence to phone team Total Service Factor measurements.
• Timely closure of escalations and client requests.
• Lead and/or complete projects as agreed to with leaders within the organization.
• Lead employee-related team building activities.
• Ensure procedures within area are current, accurate and fully documented.