Associate Manager, Order Fulfilment

at  RAZER ASIAPACIFIC PTE LTD

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

• Lead end-to-end eCommerce operations, including order management, supply chain, inventory planning, and customer service
• Drive operational project initiatives to enhance eCommerce processes, addressing both standard and unique solution requirements
• Oversee complete order processing in SAP, covering tasks like order entry, administration, and shipping
• Monitor and ensure all orders are processed in line with fulfillment SOPs
• Manage inventory allocation and implement replenishment processes to maintain optimal stock levels of high-demand items
• Address order-related queries through ticketing systems
• Perform SAP inventory reconciliation with warehouse data
• Oversee returned merchandise in warehouses and coordinate with service providers for optimal resource usage
• Collaborate with relevant departments to manage excess and obsolete inventory, minimizing business risk
• Maintain and manage data for regular performance metric reporting to management