Associate Manager - SHIFT Partnership - Auto Operations

at  Wells Fargo

POSTING LOCATIONS:

Candidate must reside within a commutable distance to the location listed on the job posting:

• 6061 Highway 161, Irving, TX
• Relocation assistance is not available for this position
• Posting may close early due to volume of candidates

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 2+ years of Account Resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years Leadership experienc

Desired Qualifications:

• Strong, clear and concise written and oral communication skills
• Leadership skills including coaching, training, and mentoring
• Ability to take initiative, identify opportunities and implement change
• Ability to identify risk exposures and propose solutions
• Solid conflict management and decision-making skills
• Ability to research and report on a variety of issues using problem solving skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to track and report, help identify and streamline processes
• Experience dealing with escalated complaints
• Ability to communicate effectively with leadership
• Knowledge and understanding of Auto lending policies, and procedure

Wells Fargo Auto is seeking an inspiring leader to be an Associate Manager in Auto Operations to join an exciting new partnership with Volkswagen/Audi to be the exclusive financing lender. The successful candidate for this role will demonstrate the ability to lead a group of motivated employees. This role requires a team member with strong communication skills and relationship management to drive results. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Lead a team of Customer Service and Collection agents
• Identify opportunities for process improvement and risk control development by ensuring coordination of work activities to achieve the volume expected and to meet operational requirements in Customer Service and Collections functional areas
• Make day to day supervisory decisions
• Resolve issues to monitor work allocation and operations under the direction of senior management by leveraging interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with immediate Customer Service and Collections teams and managers while interacting with external customers
• Manage allocation of people and financial resources
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 2+ years of Account Resolution experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years Leadership experience

Desired Qualifications:

• Strong, clear and concise written and oral communication skills
• Leadership skills including coaching, training, and mentoring
• Ability to take initiative, identify opportunities and implement change
• Ability to identify risk exposures and propose solutions
• Solid conflict management and decision-making skills
• Ability to research and report on a variety of issues using problem solving skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to track and report, help identify and streamline processes
• Experience dealing with escalated complaints
• Ability to communicate effectively with leadership
• Knowledge and understanding of Auto lending policies, and procedures

Job Expectations:

• Must work on-site at stated location on the job opening