Associate Member Experience

at  Hilton Grand Vacations

As a Associate Member Experience you would be responsible for:
§ Demonstrates commitment and dedication to our Spirit of Service culture and Hilton Values.
§ Provides excellence in service while checking owners and guests in and out of the property.
§ Provides switchboard and concierge services.
§ Must be able to provide information regarding local areas of interest for guests.
§ Liaises and assists all other departments as needed or assigned.
§ Administer all Company policies, procedures and standards.
§ Ensures all duties on daily task list are completed and other related duties as required.
§ Supports all food & beverage and Member Animation programs or initiatives.
§ Performs cash and credit card handling duties.
§ Handling guests complaints and concerns in an efficient and timely matter, otherwise referring the matter to management.
§ Excellent oral and written communication skills.
§ Computer skills, ability to compose and create emails, letters and memos.
§ Responsible for securely issuing and consistently tracking keys for Members and Guests which may also include keys issued to and tracked for housekeeping and contractors/suppliers.
§ Must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers.
§ Covers Night Audit shifts as required.
§ Follow up on Lost & Found and Daily Log for any outstanding issues. Takes action as required and instructed.
§ Willingly assists with other related tasks as required to facilitate daily operations or unusual circumstances.
§ Performs other related duties as assigned.

Please refer the Job description for details