Associate Messaging Product Manager

at  SWIFT Financial Messaging Services

About the Role
Position Overview:
Swift is seeking a motivated and detail-oriented Associate Product Manager to take ownership of our Business Identifier Code (BIC) product and related procedures. This role is ideal for someone with an analytical mindset and Swift-related knowledge who can navigate complex environments and effectively prioritize initiatives. As an Associate Product Manager, you will work closely with senior product management. This role encompasses a wide collaboration with several stakeholders such as Enterprise Architects, Solution Architects, Business Analyst and developers, within the Messaging tribe and across other tribes to ensure the smooth operation and continuous improvement of the BIC product.

Key Responsibilities:

• Product Ownership: Manage the BIC product lifecycle from ideas conception through implementation and continuous improvement by defining solution requirements and associated business cases
• Stakeholder Interaction: Collaborate with cross-functional teams including development, operations, marketing, and customer support to ensure alignment and prioritization of initiatives
• Analysis and Reporting: Conduct thorough analysis of product characteristics, customer feedback, and problem investigation
• Process Improvement: Identify and implement process improvements to enhance product efficiency and effectiveness
• Documentation: Maintain comprehensive documentation of product features, procedures, and updates
• Customer Focus: Ensure the changes that are suggested meet the needs of the customer and comply Swift rules
• Training and Support: Provide training and support to internal teams and stakeholders on BIC product features and updates

Based in one of our listed locations, you will be working as a member of a highly motivated team that is responsible for end-to-end delivery of Swift messaging services and products like FIN, InterAct, FileAct, RMA, Copy services or SNL amongst others.

Qualifications:

• University degree
• At least 2 years experience in a junior marketing role

What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status

• Product Ownership: Manage the BIC product lifecycle from ideas conception through implementation and continuous improvement by defining solution requirements and associated business cases
• Stakeholder Interaction: Collaborate with cross-functional teams including development, operations, marketing, and customer support to ensure alignment and prioritization of initiatives
• Analysis and Reporting: Conduct thorough analysis of product characteristics, customer feedback, and problem investigation
• Process Improvement: Identify and implement process improvements to enhance product efficiency and effectiveness
• Documentation: Maintain comprehensive documentation of product features, procedures, and updates
• Customer Focus: Ensure the changes that are suggested meet the needs of the customer and comply Swift rules
• Training and Support: Provide training and support to internal teams and stakeholders on BIC product features and update