Associate, MPC

at  Herbalife

POSITION SUMMARY STATEMENT:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition and personal care products are available exclusively through dedicated independent Members in more than 90 countries. Our Mission is to change people’s lives by providing the best business opportunity in direct selling and the best nutrition products in the world.
The purpose of this position is to educate and coach Independent Members on the Herbalife Member Rules of Conduct, Business Marketing Plan, the terms and conditions of the Herbalife Membership Application and Agreement and regulatory requirements. It is also to enforce and correct violations, to promote an ethical and fair environment in which Herbalife products may be distributed, Independent Member businesses may thrive and to protect Herbalife’s intellectual property rights, thereby protecting Herbalife’s Independent Members, the Customers and the brand and image of the company.

SKILLS:

• Strong clerical skills and the ability to type 40+ words per minute
• Proficiency in Microsoft Office programs
• Excellent written and verbal communication skills and telephone etiquette
• Good command in Spanish
• Strong customer and results orientation
• Strong fact-finding skills and excellent follow-through skills
• Ability to accurately, clearly and completely relate details
• Strong negotiation skills
• Strong logical, analytical and problem-solving skills with the ability to accurately and precisely summarize and present key information.
• Ability to solve practical problems and organize workload for effective implementation under general supervision
• High degree of flexibility in order to function under varied timelines and adapt as the external environment and organization evolve
• The ability to work under deadline pressure while maintaining a positive and professional attitude in a very fast-paced environment
• Able to interact effectively at all levels with sensitivity to cultural diversity

EXPERIENCE:

• At least 2–3-year experience in a service-oriented industry
• At least 2–3-year experience in a position of policies/guidelines bounded environment which requires resolving problems in a day-to-day operation
• Experience on technical specifications
• At least 90% in Daily Shake in the last 3 months.

Education:

• At least High School diploma

  (Desirable: College/University Degree at least 50%, preferred in para-legal and administrative fields)

• Intermediate English.

DETAILED RESPONSIBILITIES:

1. Provide guidance to Members so they can promote their businesses in a manner that is correct, ethical and fair.
2. Focus on and become specialized in one or more specific MPC area as requested (e.g., internet, export or dual memberships, etc.)
3. Responsible for the overall file handling procedure includes but not limited to research, investigate, documentation as well as oral/written/face-to-face communication with Herbalife Member and possibly external parties. Able to prioritize with quality service aligning with the defined processes and meeting the SLAs. Managing each case file with an efficient solution and in a professional, timely and quality manner.
4. Be knowledgeable and updated with the Herbalife Member Rules of Conduct, Business Marketing Plan, Herbalife’s intellectual property rights and local regulatory requirement in order to support member’s inquires and coach members to conduct business in compliance with internal and external rules/laws.
5. Perform proactive research in order to minimize potential violations related to member’s business activities includes but not limited to review internet and/or any media, generate internal reports to analyze trends of member’s activities, purchasing products from suspicious channels and/or work with external agencies.
6. Effectively utilize applicable databases, the internet and internal and external sources to perform various systems and other research.
7. Interact and communicate professionally with various departments, Members and customers.
8. Be a team player in supporting the team and colleagues to ensure a consistent and timely workflow.
9. Complete all clerical responsibilities associated with owns or the team’s duties includes but not limited to letter correspondence, emails, calls and filing.
10. Exalt and protect Herbalife’s reputation through partnerships with Members so that their messages are consistent with the company’s.
11. Support and participate on trainings and other corporate activities.