Associate Network Operations Center Specialist

at  NRT Technology Corp

About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!
NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.
We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com
NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Associate Network Operations Center Specialist key responsibilities are as follows:

Core Competencies

• Communication
• Customer Service
• Problem Solving
• Multitasking
• Initiative

Qualifications/Skills

• Bachelor’s degree/diploma in Technology-related field or equivalent experience
• 3+ years of related experience
• Experience using Paessler PRTG & other monitoring tools.
• Determine false-positives from live issues and escalate as appropriate.
• Strong TCP/IP network troubleshooting
• Proven experience with Windows and Linux client & server OS troubleshooting
• Experience supporting Microsoft Office 365
• Sound knowledge of systems security and anti-virus/malware prevention practices
• Cisco VPN remote access configuration & troubleshooting
• Strong Network troubleshooting skills (LAN and WAN)
• Significant knowledge and experience administering Active Directory user management
• Significant knowledge and experience administering Exchange Online
• Excellent organizational and documenting skills
• Strong problem-solving and analytical skills
• Strong oral and written communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment.
• Self-starter with an ability to work independently
• Must be flexible to work a 12 hour day and (or) night shifts on-sit

• Interfaces with network monitoring software (PRTG), identifies trends in technology problems, advises Sr. Manager, IT Operation and provides input into resolving issues
• Acts as primary contact and provides first level support for all customer lines of business
• Determines extent of problem(s), decides on appropriate action(s) and sets priorities for responding to problems in order to ensure that program operations are not adversely impacted
• Comfortable managing and performing change requests, applying updates, installs and upgrades of a highly available production environment
• Working knowledge and experience with Storage, Backup and Recovery technologies such as Quest and Azure Backup
• Working experience in installing and configuring systems such as Asset Management applications (PDQ)
• Develop and maintain installation, operational, configuration and run books procedures
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
• Coordinate escalation procedures and provide status updates to internal team members
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders
• Must have excellent communication skills and experience in a highly technical role with a 99.99% up-time commitment to NRT customers
• Experience with routing, switching, load balancer and firewall technologies
• Perform regular security monitoring to identify any possible intrusions
• Interface with the Security Event and Incident Management (SEIM) system to identify trends in cyber security problems, advises Sr.
• Manager, IT Operation and provides input into resolving issues

Qualifications/Skills

• Bachelor’s degree/diploma in Technology-related field or equivalent experience
• 3+ years of related experience
• Experience using Paessler PRTG & other monitoring tools.
• Determine false-positives from live issues and escalate as appropriate.
• Strong TCP/IP network troubleshooting
• Proven experience with Windows and Linux client & server OS troubleshooting
• Experience supporting Microsoft Office 365
• Sound knowledge of systems security and anti-virus/malware prevention practices
• Cisco VPN remote access configuration & troubleshooting
• Strong Network troubleshooting skills (LAN and WAN)
• Significant knowledge and experience administering Active Directory user management
• Significant knowledge and experience administering Exchange Online
• Excellent organizational and documenting skills
• Strong problem-solving and analytical skills
• Strong oral and written communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment.
• Self-starter with an ability to work independently
• Must be flexible to work a 12 hour day and (or) night shifts on-site

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law