Associate Network Operations Center Specialist

at  NRT Technology Corp

About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry.
Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers– globally– to dazzle their guests.
We believe in the value of connection and community. Our diversity in skills and background make us a unique and formidable culture. We encourage the growth of individual development and recognize that our success depends on developing each other. To stand firm is to stand together.
Our combined innovation and success is rewarded through competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, and more. Joining NRT is more than a job– it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.
NRT’s solutions are mission critical to the business operations of a very demanding clientele. As an integral member of the internal front line service point, the Associate Network Operations Center Specialist key responsibilities are as follows:

Core Competencies

• Communication
• Customer Service
• Problem Solving
• Multitasking
• Initiative

Duties & Responsibilities

• Troubleshooting & Support: conduct first-level triage and troubleshooting across a variety of systems, including IP networks, with a focus on Cisco technologies and advanced network troubleshooting techniques.
• Incident Management: manage incidents & issues by documenting, prioritizing, and reporting according to impact & severity; participate in the process to assess and smoothly implement required changes.
• IT Infrastructure Maintenance: utilize Network Management Systems (NMS) tools and other security applications tools to proactively monitor network health, identify performance bottlenecks and capacity issues and recommend solutions to ensure network reliability and efficiency.
• Technical Documentation: Develop and maintain comprehensive technical documentation in detail through ticketing system and collaborate with peers to enhance team capabilities and knowledge sharing.

Qualifications/Skills

• 2+ years of progressive experience in Telco or FinTech industry preferred
• A technical degree or diploma is an advantage
• Certifications such as Network+, CCNP etc. are an advantage
• Proven experience with Windows and Linux client & server OS troubleshooting
• Experience supporting Microsoft Office 365
• Significant knowledge and experience administering Active Directory user management
• Working knowledge and experience with Storage, Backup and Recovery technologies such as Quest and Azure Backup
• Working experience in installing and configuring Asset Management systems (PDQ)
• Excellent organizational and documenting skills
• Strong problem-solving and analytical skills
• Strong oral and written communication skills
• Experience working in a team-oriented, collaborative environment.
• Must be flexible to work a 12 hour day and (or) night shifts

ADDITION RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Act as primary contact and provide first level support for all customer lines of business
• Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes,
• Review system logs, and verify completion of scheduled jobs such as backups
• coordinate escalation procedures and provide status updates to internal team members

Qualifications/Skills

• 2+ years of progressive experience in Telco or FinTech industry preferred
• A technical degree or diploma is an advantage
• Certifications such as Network+, CCNP etc. are an advantage
• Proven experience with Windows and Linux client & server OS troubleshooting
• Experience supporting Microsoft Office 365
• Significant knowledge and experience administering Active Directory user management
• Working knowledge and experience with Storage, Backup and Recovery technologies such as Quest and Azure Backup
• Working experience in installing and configuring Asset Management systems (PDQ)
• Excellent organizational and documenting skills
• Strong problem-solving and analytical skills
• Strong oral and written communication skills
• Experience working in a team-oriented, collaborative environment.
• Must be flexible to work a 12 hour day and (or) night shifts.

NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.
NRT is an equal opportunity employer. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.
NRT welcomes and encourages applications from all. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you are selected for this position, please notify the HR team member for reasonable accommodation

Duties & Responsibilities

• Troubleshooting & Support: conduct first-level triage and troubleshooting across a variety of systems, including IP networks, with a focus on Cisco technologies and advanced network troubleshooting techniques.
• Incident Management: manage incidents & issues by documenting, prioritizing, and reporting according to impact & severity; participate in the process to assess and smoothly implement required changes.
• IT Infrastructure Maintenance: utilize Network Management Systems (NMS) tools and other security applications tools to proactively monitor network health, identify performance bottlenecks and capacity issues and recommend solutions to ensure network reliability and efficiency.
• Technical Documentation: Develop and maintain comprehensive technical documentation in detail through ticketing system and collaborate with peers to enhance team capabilities and knowledge sharing