Associate Operations Analyst - High Wycombe Office

at  Ebury

Ebury is a hyper-growth FinTech firm, named in 2021 as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Associate Operations Analyst

ESSENTIAL EXPERIENCE:

• Articulate in both written and verbal communication
• Working successfully in a target driven operational environment
• Ability to manage performance and targets in a fast paced, pressured environment
• Motivated, with a desire to make Ebury a success

• Monitoring client balances and credit conditions
• Managing all daily incoming and outgoing payments under strict cut off times.
• Reconciling inbound and outbound payments
• Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to other departments
• Covering of foreign exchange positions
• Delivering exotic currency payments.
• Managing internal balances including executing daily cash sweeps
• Investigating unallocated and/or non-received funds
• Supporting other internal teams in resolving client account discrepancies
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed
• Adhere to all internal policies, processes and procedures
• Participating on Ad-Hoc projects to maintain and improve the business growth.
• Developing and maintaining knowledge of processes to ensure consistent competency and KPIs are met
• Managing caseload throughout the end to end process in a timely manner
• Monitoring own performance to ensure personal targets standards are met
• Being effective in finding data and building MI reports from a number of internal and external sources
• Working flexibly in a high performing team to ensure team goals as well as personal deliverables are achieved
• Be willing to share knowledge and experience constructively as a team player