Associate Operations Processor, Correspondent Banking Operations

at  Wells Fargo

About this role:

• Wells Fargo is seeking an Associate Operations Processor.
• The role is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT, Telex, FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank.

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• Bachelor’s degree holder, any business or banking related course
• Ability to understand client concerns, questions and problems pertaining to USD and FX Wire Transfer transactions
• Knowledge of business-related computer software such as MS Office and Windows based applications
• Ability to work in team focused environment, while also working independently to achieve daily standards
• USD and FX Wire Investigations experience
• Experience working in quality driven environment
• Experience with Mainframe applications, IFT, MTS, PEGA, Intellitracs, and Microsoft Office tools
• Strong problem analysis and resolution skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Applicants must be amenable to work on shifts, morning and mid-shift.
• Applicants must be amenable to work full-time onsite, 5/NEO BGC, Taguig City
• Applicants must be amenable to work during local holiday, weekend off.
• Conducting intake to determine appropriate course of action.
• Conducting investigative steps to fully identify the issues.
• Processing complex transactions on-line (including monetary and nonmonetary actions).
• Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries.
• Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly.
• Reconciles general ledger accounts to ensure balance.
• Handles incoming correspondence in accordance with external and internal policies and procedures.
• Generates and/or composes written correspondence as needed. Reviews data and reports trends to management.
• Duties may also includes: account maintenance, report generation, project work and work direction.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

About this role:

• Wells Fargo is seeking an Associate Operations Processor.
• The role is responsible for investigation of payment inquiries from Global clients (internal/external) that arise due to incorrect SWIFT, Telex, FED payment instructions and/or investigation of the validity of the funds being transferred to/from the Correspondent Bank

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedure