Associate, People Operations

at  The Heritage Foundation

Washington, DC
Full Time
People Operations
Entry Level
Title: Associate, People Operations
Reports to: Director, People Operations
Job Summary: The Associate, People Operations is responsible for supporting the daily functions of the People Operations department, including onboarding new employees, providing benefits administration, and supporting the organization through tailored employee experience initiatives. As the main point of contact for the People Operations department, this position provides exceptional customer service to The Heritage Foundation staff, contractors, and visitors.

QUALIFICATIONS:

Education: Bachelor’s degree in Business, Accounting, HR, or related fields; SHRM-CP or actively pursuing certification a plus
Experience: 2-3 years of related experience
Communication: Clear and effective written and verbal communication and strong interpersonal skills
Technology: Proficient in Microsoft Suite, Outlook, Ultimate Software, DocuSign, Adobe

OTHER REQUIREMENTS:

• Understand and support the Heritage mission and vision for America, and the department’s goals and objectives.
• Ability to maintain confidential information.
• Excellent customer service skills.
• Ability to self-organize, multi-task, maintain strong attention to detail.
• Dependable and resourceful.
• Exercises sound judgment.

• Hiring Process: Facilitate pre-employment process, including sending offer letters, managing the Onboarding module in UKG, and coordinating background checks.
• Onboarding: Conduct new hire orientation meetings to ensure new employees are well-versed in their understanding of our benefits and policies. Partner with hiring managers to ensure new hires have a smooth onboarding experience.
• Intern Coordination: Work with the Young Leaders Program each semester to facilitate the onboarding process and provide orientation presentation. Monitor the Workforce Management system and field questions that may arise.
• Benefits Administration: Develop strong understanding of Heritage’s benefits to assist staff with general questions. Coordinate metro benefits and tuition assistance programs and perform monthly audits to ensure proper coverage and premiums. Work with designated vendors to schedule regular educational sessions for retirement and health insurance plans.
• Leave Program Administration: Review Paid Time Off (PTO) requests in HRIS and provide quarterly PTO reports to management. Coordinate maternity leave program with Senior Advisor, People Operations.
• HRIS Support: Ensure benefits, new hire information, and staff headshots are correctly entered into the HRIS and all other platforms.
• Employee Experience: Work with Director, People Operations to execute the annual Heritage Honors Awards. Coordinate care packages recognizing employee life changes.
• Office and Administrative Responsibilities: Coordinate team events and meetings, compile weekly tracker, complete employment verifications, submit expense reports, process invoices, maintain office supplies, and perform general office duties.
• Professional Development: Regularly seek out continuing education, especially on best practices and trends, by reading publications, attending seminars, and consulting with other industry professionals.