Associate, Process Manager

at  Capital One

Plano 5 (31065), United States of America, Plano, Texas
Associate, Process Manager
As a Process Manager Associate at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Process Manager Associate will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.
We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

BASIC QUALIFICATIONS:

• High School Diploma, GED or equivalent certification
• At least 1 year of experience with Microsoft Office or G Suite
• At least 1 year of experience in Business Process Management, Project Management, Relationship Management or Risk Management

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree or military experience
• Lean or Six Sigma certification

• Monitor processes to ensure it is followed correctly by the business; identify process risks and escalate to manager if controls are not working as planned.
• Write process maps, procedures, or other artifacts and maintain and update documentation for new and existing processes.
• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes.
• Understand best practices and drive well managed processes.
• Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives.
• Develop project plans to execute process development and re-engineering.
• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; provide customer service or training to users on process updates or rollouts; deliver presentations.
• Perform processes or parts of the process as needed.