Associate Product Manager - AI

at  Karbon

ABOUT KARBON

Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee.
We have customers in 34 countries and have grown into a globally distributed team, with our people based throughout the US, Australia, New Zealand, Canada, the United Kingdom, and the Philippines. We are well-funded, ranked #1 on G2, have a fantastic team culture built on our values, are growing rapidly, and making a global impact.
The role of Associate Product Manager is to work with the Product Management team and support them to work effectively. They will be responsible for developing new product features, collecting product data, doing customer research, and coordinating with stakeholders.

Overview of Key Responsibilities

• Be accountable for delivery and go to market responsibilities of Karbon AI.
• Equip sales and customer success teams with a clear understanding of the value of Karbon AI and how its capabilities serve our customers needs.
• Influence product teams on their adoption of AI capabilities within their product areas.
• Work with Product Management team to support delivering their roadmaps.
• Work with the Product development team to build and support features.
• Gather product requirements and aligning them with business goals.
• Analysis of data to understand user behaviour and success metrics.
• Follow our competitors and the industry, understand the market and contribute Product ideas.
• Synthesize customer research.
• Assess value, develop use cases, and prioritize features, epics, stories and themes to ensure work is aligned with product strategy.
• Champion the backlog of small-sized customer requests into Sprints.
• Coordinate with stakeholders to achieve the product vision
• Report bugs and errors to the development team and aid in their successful resolution.
• Establish and maintain good working relationships both within the development team and the wider organization.

SKILLS AND QUALIFICATIONS

• Be a team player who is able to establish rapport, credibility, and trust throughout the organization at all levels
• Understanding of the Product Development Lifecycle
• Entrepreneurial mindset and passionate about building great products that meet our customer’s needs
• Knowledge of different analytics, roadmapping, project management and collaboration tools.
• Understanding of UX and UI best practice and engineering processes.
• Knowledge of hot products, start-ups and emerging trends in the broader tech world
• Ability to articulate plans with clear rationale and effective storytelling.
• Ability to generate insights with both a customer and analytical focus
• Sound project management and coordination skills
• Excellent interpersonal and communication skills (both written and verbal).
• Sound stakeholder management skills
• Growth mindset
• Driven to understand customer insights and champion their voice.
• Analytical skills and desire to dig into the data to understand user behaviour and success metrics.
• Excellent communication skills to work in an international, multi-location team.
  This position description is intended merely as a guideline of the responsibilities involved in the position. The employee is expected to perform any other duties as reasonably required by their Manager.

WHY WORK AT KARBON?

• Gain global experience across USA, New Zealand, UK, and Canada
• 4 weeks annual leave plus 5 extra “Karbon Days” off a year
• Flexible working environment
• Work with (and learn from) an experienced, high-performing team
• Be part of a fast-growing company that firmly believes in promoting high performers from within
• A collaborative, team-oriented culture that embraces diversity, invests in development, and provides consistent feedback
• Generous parental leave
  Karbon embraces diversity and inclusion, aligning with our values as a business. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single criteria. If you’ve made it this far in the job description but your past experience doesn’t perfectly align, we do encourage you to still apply. You could still be the right person for the role!
  When we look for talent to join our team, we want unique, creative, and amazing people that align with values, and help us build a world-class product and company.
  We recruit and reward people based on capability and performance. We don’t discriminate based on race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, physical or cognitive ability, and other diversity dimensions that may hinder inclusion in the organization.
  Generally, if you are a good person, we want to talk to you.
  If there are any adjustments or accommodations that we can make to assist you during the recruitment process, and your journey at Karbon, contact us at people.support@karbonhq.com for a confidential discussion.

• Be accountable for delivery and go to market responsibilities of Karbon AI.
• Equip sales and customer success teams with a clear understanding of the value of Karbon AI and how its capabilities serve our customers needs.
• Influence product teams on their adoption of AI capabilities within their product areas.
• Work with Product Management team to support delivering their roadmaps.
• Work with the Product development team to build and support features.
• Gather product requirements and aligning them with business goals.
• Analysis of data to understand user behaviour and success metrics.
• Follow our competitors and the industry, understand the market and contribute Product ideas.
• Synthesize customer research.
• Assess value, develop use cases, and prioritize features, epics, stories and themes to ensure work is aligned with product strategy.
• Champion the backlog of small-sized customer requests into Sprints.
• Coordinate with stakeholders to achieve the product vision
• Report bugs and errors to the development team and aid in their successful resolution.
• Establish and maintain good working relationships both within the development team and the wider organization