Associate Product Manager

at  Global Payments Beamery

POSITION OVERVIEW

The Associate Product Manager will work with teams across the Global Payments organization in order to gain a deep understanding of the systems and platforms that power Unified Payments. They will work closely with our partners within each region in order to build a picture of their needs from both a Product and Sales perspective as well as their market demands and platform capabilities, both existing and new.
The ideal candidate for this role will have a strong technical ability and enjoy taking on complexity while at the same time having a strong strategic and commercial acumen to be able to see the “bigger picture”. Collaboration and coordination with multiple regions and business units are essential including Asia, Latin America, EMEA and North America.
This is an exciting role with potential for the right candidate to develop and grow a critical offering within the Global Payments Product organization.

EXPERIENCE

• A minimum of 2 years experience as an Associate Product Manager / Business Analyst or relevant experience in a digital business
• Experienced in working with API products and API integrations
• Payments industry experience is a plus
• A bachelor’s degree in computer science from college or university or comparable market experience or training
• Established technical aptitude, understanding of and working with commerce (or similar) ecosystems, platforms and tools
• Demonstrated communication skills with peers and senior stakeholders
• Self-motivated with a proven track record of delivering success while operating within a team environment
• Experience with business intelligence tools such as Tableau or Looker Studio is a plus

1. Deliver an excellent API integration and in-life processing experience to our customers across our global footprint
2. Own and continuously seek to improve our products, standards, processes and working methods that are needed to execute API integrations and API in-life support.
3. Work closely with Support Engineer teams across Global Payments to govern API integrations and in-life support ensuring a high quality experience is maintained, supported by excellent products and processes.
4. Ensure effective training and communication is in place for all teams supporting integrations and in-life support. Acquire information that affects API integration and support information and disseminate this information in a timely manner to appropriate teams.
5. Ensure the Global Payments Developer Portal is up to date with the latest API
   information and features.
6. Be a strong customer advocate, responding to and managing customer implementations and escalation.
7. Be involved in strategic projects with a strong passion to deliver exceptional customer experience outcomes.
8. Curious and able to think creatively, this person will analyse and deploy solutions to problems on the fly as well as implementing best practices to ensure that problems won’t recur.
9. All other duties as assigned