Associate Product Manager (Remote)

at  Toolbx US Inc

COMPANY SUMMARY

TOOLBX is building an online platform that enables lumber & building material dealers to sell online. We make it easy for independent building suppliers to manage orders and quotes, accept payments, and communicate with their contractors—all in one platform.

REQUIREMENTS

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field
• 1-3 years of experience in Product Management in an entry-level to intermediate capacity is preferred
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
• Proficient with project management tools like Asana and JIRA, as well as analytics platforms such as Amplitude and Tableau.
• Comfortable with spreadsheets, and experience writing SQL queries is a plus.
• You’ve read about Agile development methodologies, and are eager to help improve existing product management processes.
• An entrepreneurial focus - you’re comfortable working with ambiguity, and know how to get things done.
• A curious, continuous, and flexible learner - you stay updated with software industry trends and best practices and can adapt to changing environments or project scopes.
• Experience developing software or digital products is beneficial—share details about your past projects!

LOCATION

• Our team works remotely and is distributed across North America
  How to Apply:
  If you are a passionate and driven individual seeking an exciting opportunity to make an impact in the LBM industry, please visit our careers page to apply. We look forward to reviewing your application and connecting with you soon.
  Only selected candidates will be contacted for an interview. TOOLBX is an equal-opportunity employer committed to diversity and inclusion in the workplace

ABOUT THE ROLE

We’re looking for a versatile Associate Product Manager to join TOOLBX. In this role, you’ll be key in gathering and prioritizing customer feedback, analyzing product performance, managing project timelines, and creating detailed documentation. As a generalist, you’ll have the opportunity to work cross-functionally, contributing to feature backlogs, the broader product roadmap, and our strategic vision.

RESPONSIBILITIES

• Requirements Gathering and Feedback Management:
• Collaborate with account managers and onboarding program managers to organize and prioritize customer feedback and tickets.
• Assign priority and scope to tickets, bugs, and feature requests.
• Participate in customer calls to uncover challenges, translating them into actionable requirements for Engineering and Product Design teams.
• Release Management and Product Marketing:
• Prepare release notes and slide decks for internal communication on product releases and new features.
• Product Documentation:
• Assist in writing Product Requirement Documents, drafting User Stories, and defining the scope of product features.
• Create user-facing documentation for new and existing products.
• Establish infrastructure and processes for ongoing documentation.
• Feature Analysis:
• Analyze feature usage, customer feedback, and industry trends to identify opportunities for improving our payment platform.
• Use analytics and key performance indicators to inform decisions and measure the success of payment-related initiatives.
• Additional Responsibilities:
• Take on additional tasks as needed to support team goals and evolving company priorities.