Associate Product Owner

at  Compass Education

COME SHAPE THE FUTURE OF EDUCATION WITH US.

At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.
Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student’s education or helped make a staff member’s day just that little bit better.

ABOUT YOU

We are looking for someone who is eager to take a next step in their career. You will have 1-2 years of experience as a Product Owner, BA, or in a similar product management role, preferably working with SaaS solutions.

You will also have:

• Exceptional communication skills, and an ability to adapt communication approaches dependent on your audience, ranging from external stakeholders to internal technical team members.
• Proven experience in stakeholder management and building strong professional relationships.
• Hands-on experience with Agile processes and principles.
• A relentless customer-centric value drive.
• The ability to be adaptive to changing circumstances and fast-paced environments.

ABOUT THE ROLE & TEAM

As a Product Owner, you will be working with a talented development team and be responsible for executing the product vision, roadmap and building solutions that our schools, parents, teachers, and students love.

RESPONSIBILITIES & DUTIES

• As the voice of the customer, you work closely with the product development team to determine sprint goals and prioritise customer value for development & launch, whilst maintaining the highest quality standards.
• Work closely with other Product Owners and the General Manager of Product to help define and realise the product roadmap, including developing a deep understanding of customer problems and business benefits for opportunities which you will break down into actionable user stories for the development team.
• Own and manage the prioritisation of bugs, customer issues, and requests to ensure the right resolution or outcome by the product team at the right time.
• Build a close relationship with the Customer Support Team and through your in-depth product knowledge, enabling them to provide amazing support to their customers in relation to the product areas and features that you look after.
• Engage directly with the customer and seek valuable insights that help you understand their problems and product opportunities.
• Work with the release management team to coordinate launch activities, including issue mitigation and go / no go pathways that are defined to ensure that any product changes are delivered seamlessly to customers.
• Ensure launch readiness by working with key teams across the business such as Customer Support, Sales, and Marketing, including developing detailed feature documentation that enables our marketing teams to create customer-facing content to engage schools and optimise the success of your product.