Associate Product Support Analyst

at  Ellucian

Unlock Learning for All:
Here at Ellucian, we are motivated by a mission - power education so institutions can empower student success. We are the global market leader in EdTech for higher education, serving more than 2,900 customers and reaching over 22 million students in 50 countries. We are dedicated to helping higher education unlock learning for all by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future.
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity:
The successful candidate will utilize their strong communication, analytical and critical thinking skills to assist the Ellucian Customer Support team in supporting the Banner Document Management product and related solutions, including third party products such as OpenText ApplicationXtender. This individual will be responsible for working closely with clients and other Ellucian employees to provide deep technical support for issues arising during the deployment and ongoing use of the Ellucian products. The analyst must demonstrate a commitment to working through complex problems and complete tasks with a high level of accuracy and focus on satisfying the customer. Some on call (after business hours, weekends) work required.

Please refer the Job description for details