Associate Project Manager

at  Moorfields Eye Hospital NHS Foundation Trust

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around – empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data to better meet the needs of citizens.
This role is part of the IT Major Projects, who are responsible for:
Delivery of a complex portfolio of technology and data driven/enabled projects, to support the delivery of our strategy, and improve patient and colleague outcomes
Improving user experience in our systems and processes
Helping to drive clinical innovation through technology and data
Develop and improve the delivery profession within our organisation

AT THIS ROLE LEVEL, YOU WILL:

Take responsibility for small projects, or work packages of low / moderate complexity and risk
Work alongside, and support a larger project team, shadowing and providing support, or working to deliver an element under guidance and mentorship
You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.
With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
Salary including High-Cost Area Supplement
Opportunity to join the NHS Pension Scheme
Free 24/7 independent counselling service
Learning and development opportunities
Easy and quick transport links
A range of attractive benefits and discounts
Access to Blue Light Card and other NHS Discount Schemes
Free Pilates classes
Full support and training to develop your skills
Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.
Delivery practices
Provide a clear, open and transparent framework in which teams can deliver.
Show an awareness of delivery tools and methodologies (example: Agile, Waterfall, etc) and start to use them intelligently.
Visualise and make visible the work of the team through a variety of tools and methods (highlight reports, stakeholder engagement, project boards, etc).
Commercial management
Act as a point of contact for contracted suppliers.
Understand appropriate internal contacts and processes within the department.
Understand how and when 3 rd parties should be bought into projects.
Communicating between the technical and non-technical
Communicate effectively between technical and non-technical stakeholders.
Support and host discussions between a multidisciplinary team, with potentially difficult dynamics.
Be an advocate for the team externally and can manage differing perspectives.
Continuous improvement
You know how to analyse current processes, identify and implement opportunities to optimise processes, and contribute to the implementation of proposed solutions – either in context of assigned projects, or delivery processes within your team.
Governance
Ensure we apply good governance practices to project delivery in-line with our governance framework.
Ensure project delivery considers and incorporates good governance around commercial, information security, and clinical safety principles in the lifecycle.
Financial management
Understand the financial impact of the work you do and how cost and budgets are created.
Manage project finances for your assigned project portfolio, know how and when to escalate issues.
Lifecycle perspective
Understand how the needs of the team and the product vary at different stages of the delivery lifecycle.
Maintaining delivery momentum
Actively address internal risks and issues and know when to escalate them.
Set the team cadence and tempo, ensuring it is sustainable.
Ensure the team is resourced adequately to achieve its required outputs and objectives and start to negotiate / influence resourcing requirements with specialist team managers.
Track, manage, escalate and communicate dependencies.
Actively remove, or minimise risks, issues, or dependencies where possible.
Understand how the risks, issues or dependencies impact the work of the team.
Making a process work
Guide teams to focus on the output rather than the process.
Help the team find a process that works for them.
Support teams establish a process.
Ownership and initiative
You can own a project issue until a new owner has been found, or the issue has been mitigated or resolved.
Planning
Understand the importance of planning and forecasting.
Show an awareness of different ways to develop a plan.
Create, update, manage and monitor a range of delivery artefacts relating to your projects, examples (but not limited to):
Project Initiation Document (PID) and Business Case
Project Plan
Project Workbook – including Risk, Actions, Issues and Dependencies
Project Highlight Reports
Project Communications Plans / Artefacts
Work Packages
Reporting
Responsible for ensuring that the project management platform is kept up-to-date with all project activities across your portfolio of projects.
Produce relevant reports in a standard format and agreed timeframe.
Add a commentary that provides an interpretation of the data set.
User focus
Explain the difference between user needs and the desires of the user.
Champion user research to focus on all users.
Prioritise and define approaches to understand the user story, guiding others in doing so.
Offer recommendations on the best tools and methods to use.
Community of practice
Develop and maintain a network of professionals to enable continuous learning and a community which can share, learn, and keep up to date

OTHER DUTIES:

Occasional work may be required outside of core business hours to support major projects / programmes
All other reasonable request