Associate, Research Analytics

at  Concentrix

LOCATION

Jakarta, Indonesia
Job Title:
Associate, Research Analytics
Job Description
The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This position is responsible for communicating with outside partners, and vendors.

ESSENTIAL FUNCTIONS/CORE RESPONSIBILITIES

• Participate in the planning, development, implementation and support of operational activities
• Answer incoming calls, refer calls to appropriate person, and take messages
• Respond to customer questions and requests, resolve complaints, and escalate issues as needed
• Identify ways to streamline operational procedures between or within departments
• Coordinate rewards and recognitions and other employee engagement activities on the floor

CAREER FRAMEWORK ROLE

Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.