Associate Research Consultant, CoStar - London

at  CoStar Group

Associate Research Consultant, CoStar - London
Job Description

QUALIFICATIONS

• Bachelors’ degree or equivalent experience
• Experience in a customer service environment, ideally within a corporate context
• Excellent communication skills, ability to deal with people at all levels of seniority.
• Demonstrate a strong interest in the commercial real estate industry.
• Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas
• Natural curiosity, persistence, and ability to conduct thorough investigative research
• Proven success performing to metrics or key performance indicators (KPIs)
• Training takes place in the US, all candidates will need to ensure they are eligible to travel to the US in line with our training dates..

ROLE DESCRIPTION

As an Associate Research Consultant, you will be responsible for ensuring clients maximize CoStar Group’s marketing and information products – from helping brokers and owners increase the exposure of their listings on LoopNet, to training new clients to run effective searches in CoStar. Through these interactions, you will curate their listings, ensuring they are getting the most visibility on our platform. In addition, you will capture market-critical information that enables our clients to make informed high impact business decisions. Paramount to an Associate Research Consultant’s success will be delivering exceptional customer support and ensuring we maintain and procure high-quality data.

RESPONSIBILITIES

• Contribute to the growth of an accurate and complete database of commercial real estate inventory
• Conduct daily inbound and outbound phone calls with brokers, developers, investors, and other real estate professionals to obtain real-time property and transaction data
• Investigate new space listings, recent sale and lease transactions, building ownership and construction in a market
• Monitor client usage and engage clients to use CoStar products in new and effective ways
• Build and maintain mutually beneficial relationships with clients
• Act as a first point of contact for new clients and support early adoption of the product
• Provide on-going training and support to clients to increase product use and knowledge
• Partner with our clients to help them position and market their properties on the CoStar platform for the market/audience
• Partner closely with CoStar sales organization to effectively on-board and resolve client inquiries
• Provide exceptional service to all clients with a heavy emphasis on personal attention