Associate Security Response & Emergency Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 6+ months of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situation

Wells Fargo is seeking an Associate Security Response & Emergency Representative…

In this role, you will:

• Support functional area and security processes performed by security guards, both Wells Fargo individuals and contract workers
• Work closely with Security Response Center analysts to ensure escalation guidelines are followed according to written procedures
• Perform work to meet deadlines and goals
• Perform routine security, operational, and customer support tasks
• Respond and assist alarm system maintenance needs and security situations that arise in workplace
• Regularly receive direction from supervisor and escalate questions to more experienced staff
• Interact with immediate team on basic information, plus internal and external customers and Security Response Center Analysts

Required Qualifications, US:

• 6+ months of Corporate Security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Call center experience demonstrated through work or military experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Basic knowledge and understanding of emergency procedures and handling emergency situations

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment, including weekends and holidays