Associate Service Manager

at  Lewisham and Greenwich NHS Trust

12 month fixed term contract/secondment opportunity
The post holder will assist the General Manager and their team to develop and deliver high quality, patient / service user focused and cost-effective care within UHL theatres.
The post holders will contribute to the overall divisional strategy in providing and developing a working environment and open culture which fosters high morale and commitment among all staff and promotes their wellbeing, professional and personal development.
To assist the General Manager, along with the triumvirate in ensuring the smooth and effective running of UHL theatres, and the wider CCTAP directorate.
To be responsible for regular reporting on theatres productivity - supporting with PRM packs and wider reporting to the executive to help better utilise theatres, and safely plan patient care.
To support with financial recovery plans and administration within the directorate, working will relevant internal and external support teams to bring theatres into budget via stronger policies and procedures, and building and managing working relationships.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
To ensure that the Division’s activities focus on supporting patient care within available resources and in line with the strategic direction of the Division and the Trust.
Responsible for the delivery of identified quality and service improvement projects or development programmes that contribute to the modernisation of patient services.
To ensure the delivery of excellent, patient focused and cost-effective services which are responsive to the needs of patient’s, carers and General Practitioners and are in line with the Trust’s strategic direction and service plans.
To set and review standards of inpatient based services continuously, in line with the national performance targets, local contractual requirements, activity and financial targets.
To play an active role within the Division’s Management Team, participating in the full range of the Division’s affairs.
Deal with and respond where appropriate to all complaints and PALS concerns in accordance with Trust policy, ensuring that any necessary remedial action is taken.
To ensure the efficient organisation of services, co-ordinating Consultant and junior doctors leave in order to support the delivery of 18 week and access targets.
Support the Divisional Management Team to achieve CIP targets and work with key stakeholders and partners to maximise the QIPP agenda
To compile on a regular basis complaints analysis for the Division Team ensuring that these are updated within the set timescales.
To attend and participate in Divisional Meetings and to represent the Division (or Trust) at external meetings as required.
To attend relevant departmental meetings within the Trust to represent the Division and provide updates on various issues e.g. Service Delivery, HR issues, Health & Safety matters, Security issues.
As a member of the Division’s Management Team, ensure that the Division meets performance targets.
To identify and lead change management and redesign projects to achieve access targets.
To undertake risk assessment for areas of responsibility and ensure that appropriate health and safety, fire and other statutory regulations are adhered to.
To provide regular reports to the Division Team relating to activity, identifying adverse variances and monitoring activity trends.
To ensure accurate recording of all activity within area for which the postholder is responsible, including any service plan monitoring information as required.
To monitor achievements of quality standards, particularly performance targets and support initiatives to maximise throughput and minimise delayed discharges.
To prepare monthly performance monitoring reports for the Division’s Management Team and to prepare more detailed quarterly analysis of performance trends.
To prepare Business Cases for service developments for submission both internally and externally as required.
To act as the Division’s link for both internal and external IT developments, in particular to support the development of the Electronic Patient Record.
To support the Division in planning and scheduling for capital developments.
To deputise for the other Service Managers in periods of absence.
Workforce and Education
Create a culture which fosters staff involvement, a progressive attitude to work life issues, is free from harassment and bullying and respects the dignity and diversity of all staff.
Be responsible for the recruitment, management and development of all non[1]medical staff in area of responsibility, and enable them to deliver a high quality service and fulfil their individual potential.
To undertake staff appraisal for non-medical staff, setting objectives and identifying training and development needs in accordance with the Trust Performance Management Guidance.
To conduct return to work interviews for any periods of sickness and to monitor and manage sickness absence within area of responsibility.
To take appropriate action with issues of staff discipline, grievance, poor performance and sickness within area of responsibility, in accordance with the Trust’s procedures

Please refer the Job description for details