Associate Servicing and Support Manager - ISB - Commercial Banking

at  HSBC

Job description

SOME CAREERS OPEN MORE DOORS THAN OTHERS.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Subsidiary Banking (ISB) is Commercial Banking’s international proposition which aims to provide banking coverage to the subsidiaries of Commercial Banking (CMB) customers within the Large Corporate and Mid- Market Enterprise segments. The International Subsidiary Banking strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The International Subsidiary Banking business is a significant contributor of revenue to Commercial Banking and consists of a network of dedicated bankers across more than 60 countries.
We are currently seeking a high calibre professional to join our team as an Associate Servicing and Support Manager - ISB.

Requirements

• Preferably a diploma holder or graduate, with a strong desire to serve customers
• Working knowledge in commercial banking products and banking operations
• Excellent interpersonal, communication, telephone and customer servicing skills
• Strong learning ability and comfortable with learning
• Able to effectively interact with people at all levels and be a team player
• Possess lots of initiative, drive and pride in getting the job done the right way the first tim

The Relationship Associate will be working closely with Relationship Managers to acquire, manage and grow client relationship by providing a superior level of client servicing and client proximity. The successful candidate will be expected to:

• Support ISB to attain their strategic growth targets
• Laise with customers and internal stakeholders to ensure operational effectiveness and delivery of high service levels
• Liaise and follow up with Global Commercial Banking offices on inward/outward referrals and other operational matters
• Assist in preparation of basic credit applications
• Follow up and ensure timely preparation and receipt of loan, security and other documentation in line with the credit approvals and facilitate activation of facilities
• Participate in ad hoc projects relating to improving operation processes and customer experience
• Ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures
• Be adaptive to ongoing changes within the organization and support the implementation of needed changes in the department

Requirements

• Preferably a diploma holder or graduate, with a strong desire to serve customers
• Working knowledge in commercial banking products and banking operations
• Excellent interpersonal, communication, telephone and customer servicing skills
• Strong learning ability and comfortable with learning
• Able to effectively interact with people at all levels and be a team player
• Possess lots of initiative, drive and pride in getting the job done the right way the first time