Associate Site Reliability Engineer

at  Pager Health

Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
Pager Health seeking an Associate Site Reliability Engineer (SRE) to join our growing team. As an SRE, you will play a crucial role in ensuring the high availability, performance, and reliability of applications so we can deliver exceptional user experiences.

Responsibilities

• Monitor and test application performance, capacity, and system health to proactively identify and resolve issues
• Participate in incident response on-call rotations
• Develop, document, and implement incident response handling procedures to reduce time and resources needed to handle an incident
• Conduct post-mortems for incidents to analyze root causes and implement preventive measures
• Drive continuous improvement initiatives with diverse teams to enhance system performance, scalability, stability, and provide technical guidance in troubleshooting issues
• Develop best practices and collaborate with teams to implement and follow for security, monitoring, and disaster recovery
• Automate and streamline operational processes and tasks

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field or equivalent experience
• Minimum of 3 years of experience as a Site Reliability Engineer or similar role (DevOps, Solution Architect, Software Engineer)
• Strong problem-solving skills along with the ability to think calmly and critically in high-pressure situations
• Solid understanding of high availability, fault tolerance, and disaster recovery strategies
• Experience with automating operational processes and infrastructure management
• Familiarity with continuous integration and continuous deployment (CI/CD) practices
• Experience with APM tools for monitoring and optimizing application performance

What Sets You Apart

• Proactive approach to identifying potential issues before they become problems
• Excellent communication and teamwork skills to collaborate effectively with diverse teams
• Relevant cloud, DevOps, or system administration certifications (e.g., AWS, Azure, Linux)
• Cybersecurity experience or certifications
• Experience with Terraform, Harness, or New Relic

Why Work at Pager Health?
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
For Colorado, Nevada, New York, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay range for this position is $95,000 to $115,000. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, New York, and Washington DC.
At Pager Health, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information

• Monitor and test application performance, capacity, and system health to proactively identify and resolve issues
• Participate in incident response on-call rotations
• Develop, document, and implement incident response handling procedures to reduce time and resources needed to handle an incident
• Conduct post-mortems for incidents to analyze root causes and implement preventive measures
• Drive continuous improvement initiatives with diverse teams to enhance system performance, scalability, stability, and provide technical guidance in troubleshooting issues
• Develop best practices and collaborate with teams to implement and follow for security, monitoring, and disaster recovery
• Automate and streamline operational processes and task