Associate Solution Support Engineer - Concur (Travel)
at SAP
Budapest, Közép-Magyarország, Hungary -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 09 Oct, 2024 | Not Specified | 10 Jul, 2024 | 2 year(s) or above | Technology,Customer Experience,Computer Science,Email,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
2. YOUR WORK EXPERIENCE INCLUDES:
- 0-2 years in similar experience or talented fresh starter
- Attraction for technical solutions and working directly with customers
- Experienced or attracted by working in a strong multicultural environment
- Fluent English speaking/writing
- Fluent French/German/Spanish as a plus
- Travel industry knowledge is preferred but not required
3. YOUR EDUCATION IS OR EQUALS TO:
- University degree or College diploma program in Computer Science, Business and Technology, or related areas. Equivalent professional experience will be considered
- Experience working in Enterprise PC/MAC Lan/VPN environments
Responsibilities:
IF YOU’RE PASSIONATE ABOUT SUCCESS AND RESULTS DRIVEN, THIS JOB MIGHT BE FOR YOU. SAP CONCUR’S KEY EXPECTATIONS SHOULD BE FULFILLED THROUGH THE DELIVERY OF TASKS BELOW:
Success – Commit to the success of customers, partners, colleagues, and SAP Concur:
- Achieve excellent level of customer satisfaction
- Ensure achievement of your own and Teams’ KPIs
Accountability - Keep your word by executing on commitments made to ourselves and others.
- Participate in an introductory training program to learn the platform: shadow colleagues and peers, get familiar with job-specific terminology, documentation and processes
- Work independently and apply effective problem-solving skills
- Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timeline
- Troubleshoot cases by using Knowledge Base Articles, technical documentation or verifying the configuration
- Become comfortable collaborating with internal teams to escalate and route customer issues and requests for prompt resolution
- Stay current with Concur’s innovation and application enhancements: attend training sessions and webinars for new product features and product offerings to then relay to the customer, as applicable. Identify patterns and their solutions with incoming customer incidents
- Share and document knowledge through creation of Knowledge Base articles
Professionalism - We exhibit professionalism by consistently delivering quality work. Act with integrity, treat others with respect, pursue personal expertise, and execute with discipline.
- Interact with customers via multi-channel like portal, phone and email: drive Customer interactions trough different real time channels.
- Demonstrate initiative to be a self-starter, keeping up to date on product additions and changes: Be a go-getter and take initiative while coming up with new ideas and ways to improve processes.
- Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management.
- Build and act upon your development plans, regularly reviewed with your Manager
- Improve according to feedback and adjust based on lessons learnt
Integrity - We are honest and fair and take responsibility for all our actions. Treat our customers and co-workers with sincerity and respect.
Teamwork - Take personal initiative in collaborating to achieve success.
SO HOW DO YOU KNOW IF YOU’RE READY TO APPLY FOR THIS ROLE? SURELY A “YES” IF:
- You are able to assess, plan and troubleshoot while collecting information about the customer issue
- You have proficient English skills
- You want new challenges every morning
- You enjoy delivering a great customer experience and interacting with customers and colleagues all over the world?
- you do want to make an impact on SAP Concur’s success in a highly competitive environment
- You are able to gain a basic understanding of Structured Query Language (SQL).
- You can maintain working knowledge of products through new releases and team meetings.
- You are able to work some weekends, based on business needs.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Diploma
Computer Science, Business, Technology
Proficient
1
Budapest, Hungary