Associate Solution Support Engineer (Limited contract)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Do you demand the best from your professional career? Are you inspired by excellence? At SAP, you will have the power to make a real impact. As the global market leader for business software, SAP helps companies and organizations in more than 25 industries to run better. The Support Team at the Support Center Central and Eastern Europe – Budapest is critical to SAP’s future success, and we are looking for candidates who strive to make the world run better.
As a Solution Support Associate, you trouble-shoot and solve incoming customer problems that are reported online through various industry-leading channels. This role regularly involves liaising with development teams, utilizing teamwork, knowledge databases, problem simulation, and remote work on customer systems to resolve interesting and complex issues while achieving excellent customer satisfaction and experience. This role is a limited, 2 year contract.
Make a difference - become a member of the SAP Community and help the world Run Better!

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Required Education, Competencies and Skills:

• University degree or College diploma program in Computer Science, Business, Technology, or Mathematics.
• Strong IT affinity is a must.
• Excellent communication and customer service skills
• High proficiency in English (spoken, written and customer management).
• Ability to assess, research, and troubleshoot while collecting information about customer issues.
• Having programming skills is preferred.
• Knowledge of logistics and production processes is an advantage.
• Excellent analytical skills.
• Open and professional communication style.
• Strong team player who learns and adapts quickly.
• Enjoy and derive satisfaction from direct interfacing with customers.

WORK EXPERIENCE

Desired Work Experience:

• 0-2 years’ experience.
• Fresh graduates are welcome.
• Experience in Technical Support is an advantage.
• Experience with Mobile or other User Interface solutions is an advantage.

Among other responsibilities, you should expect to do many of the following:

• Investigates, analyze complex, real world, unique problems; and resolve critical system issues.
• Think independently and apply effective problem-solving skills.
• Technical problem solving & debugging.
• Work and talk with colleagues and customers from all around the world!
• Recommend known technical solutions and develop workarounds for corrective action.
• Properly document communications and actions for customer issues in our CRM system.
• Use SAP and third-party tools to diagnose problems directly on customer systems.
• Contribute regularly to the internal and external Knowledge Base.
• Participate in Weekend shifts as scheduled.
• Master SAP software that is being used by industries, governments, and multinational companies.
• Join the global SAP Family and become an ambassador for the Support Organization.