Associate Solution Support Engineer - Procurement

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Technical Support Engineer delivers an exceptional customer experience by:

• Using knowledge of SQL and Java to troubleshoot and resolve issues
• Focusing on customer service, including frequent, high-quality communicatio

As part of the ISBN [Intelligent Spend & Business Network] team, the primary function of the Technical Support Engineer is to use product & technical expertise to support customers experiencing issues on the SAP Ariba applications.

The Technical Support Engineer delivers an exceptional customer experience by:

• Using knowledge of SQL and Java to troubleshoot and resolve issues
• Focusing on customer service, including frequent, high-quality communication

Responsibilities:

• Provide direct technical assistance with customers via Real Time Channels [Chat, Phone, Webforms] and Service Now[SNOW]
• Own and manage concurrent cases in a ticketing system
• Provide ongoing and timely communication to customers regarding the status of their issues
• Create internal/external content for SAP Ariba’s User Community and internal knowledgebase
• Collaborate with and develop strong working relationships with cross-functional, global teams
• Provide on-call support during evenings and weekends as required by a rotational schedule