Associate Solution Support Engineer

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT THE ROLE:

Are you passionate about building breakthroughs together? Do you enjoy being a part of an innovative, fast paced and fun team environment? Do you have excellent communication skills with a business/IT qualification? Join our SuccessFactors Solutions Support Team.
We are currently looking for a new colleague to join the Performance Management and Goal Management area in our SuccessFactors support team at the Global Support Center in Budapest. In this role you will assist our customers by troubleshooting issues and providing solutions for reported incidents. It combines post go‐live customer support and system administration.

WHAT YOU’LL DO

• Assess the incident, research solutions and provide solid answers easily understood by customers.
• Troubleshoot complex problems and provide the best available solution or workaround within the agreed service levels.
• Document solutions to known issues and consulting questions.
• Develop technical solutions to be posted to both internal and external knowledge base articles.
• Liaise with Engineering, Product Management, Sales & Operations organizations to resolve bugs and missing product functionality for future product releases.
• Document issues in a CRM system and defects in our engineering tracking system.