Associate Support Engineer

at  Vital Biosciences Inc

ABOUT YOU:

You are a technically minded individual with a passion for problem-solving and hands-on engineering work. You thrive on supporting users of cutting-edge prototypes and ensuring that they operate at peak performance. You will be involved in maintaining, troubleshooting, and enhancing prototype instruments, contributing to the overall success of our development efforts.

• Log and track bugs, defects, and any issues reported by users;
• Conduct root cause analysis and troubleshoot hardware and software issues on prototype instruments;
• Perform routine maintenance and repairs to keep prototypes operational;
• Run routine quality control checks and ensure that all instruments meet performance and reliability standards;
• Provide training and answer questions for users of our prototype devices;
• Document findings from troubleshooting and repair activities and communicate them to the development team;
• Work closely with the engineering team to implement solutions and improvements based on user feedback;
• Contribute to continuous improvement of the prototypes through testing, feedback, and hands-on fixes.
• Design and implement infrastructure solutions aimed at maintaining a safe and streamlined work space.