Associate Support, Technical Account Manager

at  Tanium

SUMMARY/OBJECTIVES

At Tanium, our Support TAM fulfills a necessary role in our organization to serve our customers by resolving technical issues and answering technical questions that customers have in a timely manner. With a primary focus on customer satisfaction, Support TAM’s work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Support Manager.
As an Associate Support TAM, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

MINIMUM & PREFERRED JOB QUALIFICATIONS

Education

• Associate’s degree required
• BS degree in Computer Science, MIS, or related field

Must Have

• 1+ years in their career field with technical skills in one or more areas of networking, security, operations, scripting, and/or programming.
• Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
• Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
• Aptitude for comprehending complex troubleshooting.
• Good judgement: understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency over time.
• Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues.

Good to Have

• Prior customer/technical support experience and knowledge
• Hands-on Tanium experience.
• Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.).
• Experience/certification/education in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.).

Please refer the Job description for details