Associate Team Lead Online Account Management

at  Talabat

Company Description
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

• Develop strategic business plans to achieve sales objectives and expand existing restaurant revenue in all areas.
• Identify growth areas and set achievable targets for new live restaurants in the specified area and be accountable for overall team performance.
• Monitor competitor activities in the designated city and set required plans to improve restaurant potential growth.
• Generate extra revenue through team achievement of non-commission revenue (advertising) deals.
• Follow up closely on team accomplishment of daily/weekly tasks to secure high levels of quality performance and ability to reach their targets through management skills by coaching, motivating, and guiding the team to full capacity.
• Monitor the team’s performance by ensuring growth of the team’s portfolio, hygienic content metrics, promotions, account management, and market research.
• Evaluate and assess targets on an individual level and provide objective feedback to support team members in their growth.
• Scale the team according to the current portfolio of brands.
• Create detailed reports to help the team achieve targets and maintain accurate records of restaurant details such as account management performance reports and sales acquisitions.
• Propose new ways of improving liaison and growth with existing partner restaurants.
• Integrate team tasks on corresponding tools and dashboards used within the company.
• Collaborate with different internal teams to reach designated KPIs and work closely with the following departments: marketing, finance, operations, and logistics.
• Assist in expanding and growing newly acquired brands across the UAE.

QUALIFICATIONS

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in Sales / Account Management, with preferably one year in team management.
• In-depth Knowledge of Food Industry Market.
• Knowledge of professional proposal and pricing model.
• Knowledge of CRM.
• Proper and Direct Team Management Experience.
• E-commerce Experience is a plus.
• Strong analytical skills.
• Hungry, Ambitious, Motivated.
• V. Good Communication and interpersonal skills.
• Excellent English language speaker.
• Strong leadership skills.
  Additional Information

Please refer the Job description for details