Associate Tech Service Specialist

at  LEGO

Please note: Only English written applications will be taken in consideration. Relocation support is not offered for this role.
Join the LEGO ® Technology organization and become a key player in supporting outstanding tech solutions for LEGO ® colleagues in the facilities!
We work with cloud and infrastructure technologies to support our colleagues in producing the best toy in the world and protect our great brand.

CORE RESPONSIBILITIES

The Associate Tech Service Specialist is an independent and dedicated player in its own field. Considered as an asset in a service product being able to solve a wide variety of complex issues while shifting focus from being reactive to becoming proactive.

• Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, accurate immediate ticket routing etc.
• Active global collaboration within the product and if needed in the bigger organization. Shares knowledge and information, seeks to learn standard processes. Takes ownership of tasks prioritized in the product.
• Takes a data driven approach when working on initiatives.

To succeed in this role, you ideally already have experience within some of the following:

• Experience with IT Service Management Tools.
• Proficient with Microsoft OS, programs, and services.
• Experience with MacOS, iOS.
• Basic understanding of IT networks.
• Experience with low-code, no-code solutions.
• Experience with agile way of working and tools.
• Ability to analyze and work with data and reports