Associate Technical Account Manager

at  Yardi Systems Inc

WHO YOU ARE:

• Bachelor’s degree in Business, Accounting, Finance, or a related field.
• A passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

REAL ESTATE RUNS ON YARDI. ABOUT US:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

ABOUT THE ROLE:

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi’s software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi’s solutions.

WHAT YOU’LL DO:

• Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.