Associate Technology Delivery Analyst

at  McCann Worldgroup Deutschland GmbH

JOB DESCRIPTION

Job Title: Associate Technology Delivery Analyst
Level: Entry/Junior
Company: Interpublic GIS (UK) Limited
Reporting to: IT Services Manager
Department: IT
Office: Bonis Hall, Macclesfield, Manchester

POSITION SUMMARY

Ghosts. A swimming pool. Cats named Rolo and Biscuit. At McCann Manchester, it’s fair to say we’re a little different.
Here the people make the agency, they are what makes our work so unique. That’s why we’re on the look-out for the people who will fit best. We’re a creative agency spread across eight acres of countryside in Cheshire, and - the rumours are true - we also have a pub, bistro and gym all on-site. McCann Manchester is a big family - the largest integrated agency in the UK in fact.
We work with some of the UK’s most interesting brands and we’re supported by an inhouse IT team which is looking to recruit a Junior IT Analyst/Associate Technology Delivery Analyst.

SKILLS AND EXPERIENCE

• Experience of IT Troubleshooting and Support (useful but not required)
• Ability to take a methodical and logical approach to situations.
• Awareness of the following systems/applications:
• 
  
  
  
• Windows

• Mac OS
• Office 365
• Mobile Operating Systems
• Microsoft Teams

THE ROLE

Working as part of the IPG IT organisation, the role of the Associate Technology Delivery Analyst is to provide first and second line technical support to telephone, email and in-person requests for McCann, one of IPG’s agencies. The post holder will ensure that support issues are dealt with promptly and appropriately, escalating to the wider IPG IT organisation as required, as well as third parties.
This role is required to efficiently provide basic desktop support to the agency and administrative support to the IT Services Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Answer support calls, collate data and raise support tickets.
• To assist with SOX (Sarbanes–Oxley) documentation. (knowledge of this is not essential)
• Maintain and create user guides.
• Use own initiative to troubleshoot basic support issues and help provide solutions.
• Provide proactive support to users.
• Proactively pursue self-development opportunities within the Company
• Assume joint responsibility with line manager for regularly reviewing performance and personal development.
• In addition to the duties and responsibilities listed, the jobholder is required to perform other duties as assigned by management.