Associate Titles Specialist - Indianapolis, IN

at  Location Services

SUMMARY/OBJECTIVE

The Associate Title Specialist position will support the Titles Department by efficiently performing duties related to Titles operations to meet monthly funding goals. They will be assisting with perfecting automotive titles in the correct lending partner name. The Associate Title Specialist is responsible for managing the mail, and accurate and efficient organization/filing of title documents. They will act as the first line of escalation in resolve titling issues through interaction with other departments, customers, lending partners, and DMVs via email and phone. This position is an in office role, in Indianapolis, Indiana.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required
• Associates Degree or higher preferred but not required
• 2+ years of experience in an administrative capacity requiring high volume phone calls
• 1-2 years of experience in an administrative capacity or customer service role in automotive finance preferred but not required

PHYSICAL REQUIREMENTS

This position is indoors. Must be able to sit at a computer terminal for an extended period. May be asked to lift approximately 25 lbs. Exposure to moderate noise and light, i.e business office with computers, phone, printers, light foot traffic.

ESSENTIAL FUNCTIONS

• Calling lien holders to confirm payoff information and following up on trailing title documents
• Sort, distribute, scan, upload, and file daily mail in a timely manner.
• Update account statuses for completed and title problem accounts ensuring accuracy and validity of information
• Coordinate with other departments to obtain account updates for customers.
• Communicate with customers via phone, text, email to provide account updates directly and help title specialists obtain missing documents to complete title packets
• Follow up with WKLS to ensure a timely response on account updates
• Answer incoming calls from internal and external callers
• Maintain office filing and storage systems
• Fax, scan and copy documents
• Confirm payoffs and request titles, LRs, BOS for processing by reaching out to lien holders
• Prepare outgoing mail for distribution
• Monitor incoming emails/VMS and answer or forward as required
• Recording information as needed
• Creating account status reports for lenders

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.