Associate Vendor Manager, Customer Contact Specialist

at  Upstart Network Inc

ABOUT UPSTART

Upstart is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart’s AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than two-thirds of Upstart loans are approved instantly and are fully automated.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

THE TEAM

Upstart’s Onboarding team is seeking a candidate to join the team as an Associate Vendor Manager to manage our third party vendors. This team supports answering phone contacts and replying to applicant emails & chats. As an Associate Vendor Manager you will be responsible for building relationships with our vendors to ensure that they meet Upstart’s expectations, follow Upstart’s policies and procedures, and deliver a positive experience to our customers.
An Associate Vendor Manager at Upstart will be able to think strategically and analytically, is solutions-oriented, and likes to improve processes and workflows. They are self-motivated, a great planner, exercises excellent judgment and handles challenges with positivity and grit. The candidate should also be able to communicate effectively and establish key relationships with Upstart’s vendors and internal teams.
Position Location - This role is available in the following locations: Remote.
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.This role requires two yearly visits to the vendor for site checks. These locations are within the United States.

Please refer the Job description for details