Associate Vice President, Digital Business Solutions

at  SASCU Credit Union

Create your future with SASCU! We invite you to lead a team where you can feel good about the work you do and the positive impact on the communities we serve in the Shuswap region. We believe in fostering a work environment that is the perfect blend of friendliness, support and professionalism, not to mention, fun!
As SASCU’s AVP, Digital Business Solutions, you will provide strategic leadership to advance SASCU’s vision through digital transformation and innovation. This role oversees the planning, execution, and evaluation of enterprise-wide digitization initiatives, ensuring alignment with strategic objectives, regulatory compliance, and operational excellence. The AVP collaborates across business units, IT teams, and external partners to implement digital solutions that enhance member experience, operational efficiency, and profitability.

WHAT YOU’LL DO:

• Partner with the Vice President, Technology Operations to maintain digitization and innovation policies and roadmaps to support SASCU’s strategic objectives.
• Through stakeholder collaboration, drive adoption of emerging technologies to improve performance, service delivery, and competitiveness.
• Monitor Key Performance Indicators for digitization projects and provide updates to executive leadership.
• Manage the full lifecycle of business-critical applications (e.g., core banking, CRM, analytics) and oversee updates, upgrades, and maintenance to ensure performance and minimize disruptions.
• Collaborate with external partners and industry groups to adopt best practices.
• Coordinate with vendors to meet SLAs and resolve performance issues.
• Facilitate user training to maximize system adoption and effectiveness.
• Develop disaster recovery plans for critical applications.
• Maintain compliance with cybersecurity, privacy, and data protection standards.
• Lead the Digital Business Solutions team to achieve operational excellence.
• Coach and support team members, drive performance through goal setting and feedback, and foster succession planning and staff development.

YOU’RE PERFECT FOR THIS ROLE IF YOU:

• Possess strong knowledge of the latest technologies, trends, and best practices in digital transformation, such as cloud computing, artificial intelligence, data analytics, automation, internet of things, and cybersecurity.
• Understand industry, market, customer, and competitor dynamics, as well as regulatory and ethical implications of digital transformation.
• Have excellent communication, collaboration, and influencing skills to align the vision and objectives of digital transformation across the organization and foster a culture of innovation and change.
• Are a strategic and analytical problem-solver who can design and execute effective digital solutions that create value and competitive advantage.