Asst Air Operations Manager

at  Toll Group

About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
The Opportunity:

Operations:

• Department Organization & Planning: Design and maintain a flexible and scalable department organization chart. Develop, execute, monitor, and regularly update the departmental business plan.
• Productivity & Efficiency: Track and enhance key departmental productivity metrics. Optimize department process flow for better efficiency, customer service, and cost control.

Customer:

• Vendor Relationships: Build and maintain strong relationships with vendors, including airlines and trucking companies. Evaluate vendors periodically and implement corrective action plans for improvement.
• Business Development: Collaborate with the sales department to actively develop business and ensure customer retention. Provide competitive pricing alternatives, routing solutions, and technical assistance to clients. Facilitate the transition of new business and updates to existing business.

Compliance:

• Regulatory Adherence: Foster a climate of compliance with internal policies, external regulations, and customer requirements. Promote compliance with company policies and regulations, acting as a role model of integrity. Communicate policies and regulations effectively to ensure team awareness and understanding.

System:

• Process & System Improvement: Embrace and implement new system changes and enhancements within the department. Suggest and participate in system and process improvements. Document and regularly update customer standard operating procedures. Establish and maintain a positive and proactive departmental environment.

What you will need to succeed:

• Experience & Knowledge: Minimum 5 years in an airfreight supervisory or management role with strong understanding of air cargo documentation, procedures, and regulations. Experience with Cargo wise is preferred.
• Leadership & Background: Proven leadership attitude and a strong background in managing teams effectively. Completion of the IATA/FIATA Introductory Course is preferred.
• Market & Product Insight: Deep knowledge of market trends and airfreight products, combined with excellent customer service skills in both written and verbal English.
• Communication & Interpersonal Skills: Strong interpersonal abilities, including active listening, clear and concise communication, and the ability to achieve positive results.
• Negotiation & Process Development: Demonstrated negotiation skills and the ability to define, develop, and document business processes and procedures.
• Technical Proficiency: Good computer skills, including proficiency in Microsoft Excel and Word.

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.

Please refer the Job description for details