Asst. Customer Care Manager

at  CAPITAL MARKETING S PTE LTD

QUALIFICATIONS & EXPERIENCE REQUIREMENT

1. Minimum of 5 years of experience in Customer Service-related role
2. Must have the experience of leading and motivating a team
3. Must be Bilingual (Able to speak both English and Mandarin)
4. Possesses a customer first attitude

5. Excellent verbal and written communication skills with a keen eye for detail

6. Team player with a willingness to embark on new initiatives to achieve greater level of success

• 5days work week
• friendly working environment
• bonus, annual leave & medical benefit

1. Assist the Customer Care Manager to lead and manage a team of Customer Care Specialists

• Monitor performance goals, provide feedback and conduct performance reviews
• Regularly review the team knowledge on the latest products
• Build a collaborative and positive work environment

1. To deliver exceptional customer service

• Propose new customer care processes and policies; to constantly review them to ensure greater productivity is achieved
• Resolve customer complaints and enquiries in a professional and prompt manner
• To monitor and track customer response times and quality of service
• Run performance reports in Zendesk and 3CX to track team performance