Asst. Front Office Manager - 4* Hotel Wicklow €38k

at  Burren Amber

ASSISTANT FRONT OFFICE MANAGER HOTEL €38K

We are currently recruiting for an experienced an Assistant Front Office Manager for our client to join their friendly Front Office team. Reporting to the Front of House Manager, you will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.

REQUIREMENTS:

• Previous experience as Front Office Supervisor /Assistant Manager is essential.
• Working knowledge of Front Office Systems, preferably Opera is essential.
• Excellent written and spoken levels of English.
• Excellent interpersonal, organizational and communication skills.

• Preparation, implementation and training of SOP’s and Standards.
• Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
• Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
• Attend meetings such as Morning stand up and weekly Head of Department meeting.
• Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
• Promote the Hotel, its outlets and local activities to all guests.
• Ensure filing & administration in the department is in order.
• Recruitment & training of new team members.